It’s imperative to write a complaint letter for refund to your bank if you encounter a failed bank transaction through an ATM, web or any other channel.
Please note that your bank or card provider may have a set process for submitting a claim for a refund of a disputed transaction. If it doesn’t, you can use these complaint letter samples below.
Complaint Letter To Bank for Refund of Money from a Failed ATM Transaction #1
I have been a sincere account holder at your bank bearing account (account number). Last month, a sum of Rs. 10, 000 was incorrectly deducted from my savings account on (date). I claim a refund for the same.
I attempted to withdraw this amount from an ATM of your bank located at the below mentioned address.
Address of the ATM:
The transaction was not completed and no cash came out of the slot. I received an error message instead that said: “your transaction could not be completed at this time”. The man in charge of that ATM also confirmed that the system was undergoing some issues. Recently, as I went to update my passbook, I found the amount was debited on the same day via ATM.
There is absolutely no doubt that this was an erroneous deduction. Kindly scrutinize the error and refund the amount back into my account. I would be grateful if this could be done without further delay as I am undergoing a financial trouble these days due to recessive business.
Complaint Letter To Bank for Refund of Money from a Failed ATM Transaction #2
My name is ______________________ and I am a customer at your bank. On ________ I went to your ATM located at ______________________________. The ID number for the machine is __________________________.
I have a checking account and the account number is ____________________________. I used my ATM card, and the number is ________________________________.
I successfully inserted my card and requested a withdrawal of $________________. However, something went wrong during the transaction and I received neither my money nor my card. I was also not given a receipt of any kind. The machine is clearly malfunctioning.
When I went home and checked my account, I found that the full amount of requested funds had been debited from my account.
Please refund the full amount of $_________________ to my account and return or replace my ATM card as soon as possible. Thank you.